How May We Assist You?

Wash your stone with warm water and a mild, fragrance-free facial cleanser after every sculpting session. Gently dry with a clean microfiber cloth. Avoid harsh chemical alcohol sprays, boiling water, or acidic cleansers which can alter natural gemstone mineral polishes.

Yes, absolutely! Never glide a gemstone tool across dry skin. Always apply 3–5 drops of Calidora Botanical Sculpting Facial Oil or your preferred serum to provide optimal slip. This prevents friction skin drag, reduces tugging on delicate facial capillaries, and enhances lymphatic drainage flow.

We dispatch all orders via SPX Express courier within 24 hours of confirmation. Standard delivery lead times are: Metro Manila (NCR) 1–3 business days; Provincial Philippines (Luzon, Visayas, Mindanao) 3–7 business days. You will receive live SMS and tracking updates on dispatch.

Because natural gemstone Gua Sha tools can break if dropped on hard bathroom tile, every authentic Calidora tool includes our 7-Day Accidental Breakage Guarantee. If your stone drops and shatters within 7 days of delivery, simply submit a claim on our Authenticity Portal with your Order ID and photo proof for a free replacement.

Yes. All Calidora Gua Sha tools are hand-carved from 100% grade-A natural gemstones including Rose Quartz, Xiuyan Jade, and Amethyst. No synthetic glass, dyed resins, or plastic fillers are ever used.